Customer Service

//Customer Service

Our experienced team can help you get the most out of your research

We aim to provide the best quality output while maintaining competitive pricing. It is our belief that extra effort put into the design of a study can significantly improve its value to the client, without affecting the cost. Hence, we liaise carefully with prospective clients to ensure that the study we describe in the quotation is as close as possible to the one required by the client, reducing additional costs incurred throughout the study to a minimum and ensuring that the intentions of the study design delivers its objectives.

We offer a first-class service to our clients

Each project has a dedicated project manager who is also a scientist. You have direct access to the person who is in charge of delivering the project to you, as well as regular project updates and help with administrative or technical queries. This pro-active communication will continue even after the project has completed. Once the practical phase of a project is finished and all of the quality control checks have been carried out, the data is released to you immediately. Completion of the written report is then carried out. All these stages are completed within a timeline that has been agreed with you.

The majority of our services are provided in our in-house laboratories. However, some are provided in collaboration with carefully-selected partners in the UK and elsewhere. Regardless of the way in which your project is delivered, all services come with our personal guarantee that says that we do not think that you will find better quality elsewhere.

For more information about the services we offer, or Total Scientific Ltd. and its staff, please explore our website further.


Exploit our skills to your commercial advantage

Find out more about our bioanalytical services here.